We want you to be satisfied with your purchase from AllVinyl. Consumers within the European Union may withdraw from an eligible purchase within 14 days of receiving the item. Business purchases are excluded from the statutory right of withdrawal unless otherwise agreed.

These return conditions do not affect your statutory rights under applicable Dutch and European legislation.

Right of withdrawal

You may withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, notify us within this 14-day period by contacting our Customer Service team. After notifying us, you have a further 14 days to return the item.

Please wait for our confirmation and return instructions before sending the product back.

Made-to-order and customised items

Products made according to your specifications or clearly customised cannot be returned under the right of withdrawal. This may include furniture with special dimensions, finishes, configurations or modules produced specifically for your order.

Where this exclusion applies, it will be clearly stated on the product page and communicated before you place your order.

Condition of returned products

You may inspect a product only to the extent necessary to establish its nature, characteristics and functioning, comparable to how you would inspect it in a physical shop.

When a product has been used more extensively and has consequently lost value, we may deduct a reasonable amount from the refund.

Please return products clean, complete and carefully packed. Wherever reasonably possible, use the original packaging and include all accessories, screws, manuals and protective materials. This helps prevent transport damage and ensures that the product remains suitable for resale.

Return shipping costs and risk

The direct costs of returning an eligible product are payable by the customer.

Large and heavy furniture must be packed carefully and returned using a suitable tracked and insured transport service. You remain responsible for the product until we have received it. Please retain your proof of shipment.

Charging for returns also helps us reduce unnecessary transport and its environmental impact. We therefore encourage customers to consider their purchase carefully and contact us before ordering when advice is needed.

How to request a return

All returns require prior approval. Please fill out the returns form below. Before sending anything back, be sure to have received an okay by our Customer Service team. More info via info@allvinyl.eu

Please include:

• your order number;

• the product or products you wish to return;

• the reason for the return;

• photographs when the product is damaged or defective;

• confirmation of whether the original packaging is still intact.

We will confirm whether the product is eligible for return and provide the correct return address and any necessary packing or handling instructions.

Refunds

After receiving and inspecting your return, we will process the refund within three working days. The refund will be made using the same payment method used for the original purchase.

When you exercise your statutory right of withdrawal, we will refund the purchase price and the standard delivery costs paid for the order. Additional charges for premium delivery services, upstairs delivery or other optional services are not refundable.

When a deduction is made because the product has lost value, we will inform you before finalising the refund.

Damaged, incorrect or defective products

Please contact Customer Service within a reasonable period if your order arrives damaged, incorrect or defective. Include clear photographs of both the product and its packaging.

Depending on the circumstances and your statutory rights, we will arrange an appropriate repair, replacement or refund. In these cases, the necessary return shipping costs will be covered by AllVinyl.

Exchanges

Direct exchanges cannot always be offered because availability may depend on stock levels and production planning.

When you prefer a different size, configuration or finish, we will process an eligible return and you can place a new order for the preferred product.

Questions about returns

For questions about returns, eligibility or made-to-order products, please contact us at info@allvinyl.eu.